Setting up email: IMAP, SMTP and ports (Outlook, iPhone, Android)

The settings to remember

For every mailbox on VexCloud web hosting, the settings are the same:

• Incoming server (IMAP): web.vexcloud.fr, port 993, security SSL/TLS
• Incoming server (POP3): web.vexcloud.fr, port 995, security SSL/TLS
• Outgoing server (SMTP): web.vexcloud.fr, port 465, security SSL/TLS, authentication enabled
• Username: your full email address (for example [email protected])
• Password: the mailbox password, set in Plesk

These details are also shown on your hosting service page in the client area, with a button to copy them.

Make sure you use web.vexcloud.fr as the server name: it is the name covered by the security certificate, so your mail app won't show a warning.

IMAP or POP3?

Choose IMAP in almost every case: your messages stay on the server and are synchronised between your computer and your phone. A message read on your phone shows as read everywhere.

POP3 downloads messages to a single device. It is only useful if you want to keep your email on one computer only.

Before you start: create the mailbox in Plesk

If the mailbox doesn't exist yet, open Plesk from the client area, go to Mail, click Create Email Address, choose the address and a strong password. The number of mailboxes depends on your hosting plan.

The domain must also point to our servers to receive email (MX record): see our guide pointing your domain name.

Setting up Outlook (Windows and Mac)

1. Open File then Add Account, enter your email address.
2. Click Advanced options, tick manual setup, then choose IMAP.
3. Incoming server: web.vexcloud.fr, port 993, SSL/TLS encryption.
4. Outgoing server: web.vexcloud.fr, port 465, SSL/TLS encryption.
5. Enter the mailbox password and confirm.

Setting up Thunderbird

1. Menu Account Settings then Add Mail Account.
2. Enter your name, the email address and the password, then click Configure manually.
3. Incoming: IMAP, web.vexcloud.fr, 993, SSL/TLS, normal password.
4. Outgoing: SMTP, web.vexcloud.fr, 465, SSL/TLS, normal password.
5. Username: the full address, for both servers. Click Done.

Setting up an iPhone or iPad

1. Settings then Mail, Accounts, Add Account, Other, Add Mail Account.
2. Enter name, address and password, then choose IMAP.
3. Incoming and outgoing mail server: web.vexcloud.fr, username: the full address.
4. Save. If needed, check in the account's advanced settings that SSL is enabled (ports 993 and 465).

Setting up an Android phone

With the Gmail app: Add account, Other, enter the address, choose Personal (IMAP), then fill in the same servers and ports: web.vexcloud.fr, 993 incoming and 465 outgoing, with SSL/TLS. The steps are very similar in other mail apps.

The most common problems

• "Incorrect password": the username must be the full address, not just the part before the @.
• Emails don't send properly or at all: use port 465 with SSL/TLS for sending, and check that outgoing server authentication is enabled.
• Certificate warning: the server entered is not web.vexcloud.fr (for example mail.mysite.com). Replace it with web.vexcloud.fr.
• You receive mail, but your messages land in recipients' spam: publish the SPF and DKIM records described in our DNS guide.

Need help?

Open a ticket from the client area with the address concerned and the app you use: the team will help you finish the setup.